Every customer is unique and requires different support coverage. Obducat offers two options of service support, adapted to different needs.
Service contract
Service contracts can be customized and include following options:
- Phone and e-mail support
- Remote diagnosis and failure repair
- Maintenance contracts on different levels, service engineer visits for system inspection and performance tests, preventive maintenance, system service and/or spare parts logistics.
- Training for new operators
- Process consulting support
Service on quote basis
Instead of a service contract, we can offer service repair on request from time to time. Our experts analyses the specific problem and quote the work that needs to be done.
This is a flexible option for customers that don't use the system on a daily basis and can accept a longer system down time.
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