Service & Support

Our mission is to meet our customers needs through innovations, quality and responsiveness.

Our philosophy is to deliver relevant service & support in a timely manner. Our commitment to our customers doesn't end with signing the contract, it begins with it. The main focus is our customers’ up time and productivity. We offer global service & support with highly qualified personnel on site to perform professional and quick troubleshooting in order to resolve any support requirements. Every customer is unique and requires different support coverage. Obducat can offer customized solutions for a variety of service & support needs.

Contact us

Please send your inquires to:

Obducat Europe                                                                      Obducat Technologies

support@remove-this.obducat.remove-this.com                                           service@remove-this.obducat.remove-this.com

+49 7732 97 898 66                                                 +46 46 10 16 00

SERVICE

Service contract

Service contracts can be customized and include the following options:

  • Phone and e-mail support
  • Remote diagnosis and failure repair
  • Maintenance contracts on different levels, service engineer visits for system inspection and performance tests, preventive maintenance, system service and/or spare parts logistics.
  • Training for new operators
  • Process consulting support

Service and spare parts on a quote basis 

Instead of a service contract, we can offer service repair on request from time to time. Our experts analyses the specific problem and quote the work that needs to be done. This is a flexible option for customers that do not have a continuous use of the system.

Our skilled service team can provide a wide range of service, spare parts and process support for all our systems. We will be happy to assist you with any handling, operating issues, or spare part requirements you may have.

Remote support

In the case of problems which may be solved by remote support, we'll be able to assist you via remote access using Team Viewer.

INSTALLATION

In order to secure that our systems are used in an optimal way, our customers are being involved in the installation and training process at a very early stage. This gives our customers a good knowledge and confidence about the operation of our systems.

The Pre-installation process at Obducat (FAT - Factory Acceptance Test):

  • Education of the system
  • Sharing information about the customers´ site and the pre-requisites
  • Pre-shipment tests at Obducat

The Installation process on site (SAT - Site Acceptance Test):

  • Machine installation
  • Basic process and machine training
  • Extended training (upon customer request)
  • Site acceptance test and approvals in order to secure machine performance according to specification