Service & Support

Our mission is to meet our customers needs through innovations, quality and responsiveness.

Our philosophy to deliver relevant service & support in a timely manner. Our focus is our customers’ up time and productivity. We offer global service & support with highly qualified personnel on sight to perform professional and quick troubleshooting in order to resolve any support requirements. Every customer is unique and requires different support coverage. Obducat can offer customized solutions for service & support needs.

Service contract

Service contracts can be customized and include the following options:

  • Phone and e-mail support
  • Remote diagnosis and failure repair
  • Maintenance contracts on different levels, service engineer visits for system inspection and performance tests, preventive maintenance, system service and/or spare parts logistics.
  • Training for new operators
  • Process consulting support

Service on quote basis

Instead of a service contract, we can offer service repair on request from time to time. Our experts analyses the specific problem and quote the work that needs to be done. This is a flexible option for customers that do not have a continuous use of the system.

For further information, please contact service@remove-this.obducat.remove-this.com 

 

Installation Services

In order to secure that our systems are used in an optimal way, our customers are being involved in the installation and training process at a very early stage. This gives our customers a good knowledge and confidence about the operation of our systems.

The Pre-installation process at Obducat (FAT - Factory Acceptance Test):

  • Education of the system
  • Sharing information about the customers´ site and the pre-requisites
  • Pre-shipment tests at Obducat

The Installation process on site (SAT - Site Acceptance Test):

  • Machine installation
  • Basic process and machine training
  • Extended training (upon customer request)
  • Site acceptance test and approvals in order to secure machine performance according to specification