Our mission is to meet our customers needs through innovations, quality and responsiveness.
Our philosophy to deliver relevant service & support in a timely manner. Our focus is our customers’ up time and productivity. We offer global service & support with highly qualified personnel on sight to perform professional and quick troubleshooting in order to resolve any support requirements. Every customer is unique and requires different support coverage. Obducat can offer customized solutions for service & support needs.
Service contracts can be customized and include the following options:
Service on quote basis
Instead of a service contract, we can offer service repair on request from time to time. Our experts analyses the specific problem and quote the work that needs to be done. This is a flexible option for customers that do not have a continuous use of the system.
For further information, please contact service@ obducat. com
In order to secure that our systems are used in an optimal way, our customers are being involved in the installation and training process at a very early stage. This gives our customers a good knowledge and confidence about the operation of our systems.
The Pre-installation process at Obducat (FAT - Factory Acceptance Test):
The Installation process on site (SAT - Site Acceptance Test):